Matthew was very helpful and provided excellent customer service.
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Juan was extremely professional and very knowledgeable. Extremely satisfied with his work.
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Matthew was very professional, quick, thorough, nice and informative. Thank you so much!
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Very personable. Went the extra step to help me get the project measured out and installed.
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Response from Chen Plumbing:
Thanks for sharing your review with us and the community.
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Did the work so fast! Fixed everything in one visit, quoted a future project, and answered all my questions. Excellent work all around!
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Great job and paid attention to all of the details. Would highly recommend the company and Victor
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Today we arrived , both toilet in entire office are backed up , overflowed in the rear restroom floor drain , problem is different than last visit back in Aug was only in front restroom behind the waiting area , we ran the big chain snake , cleared blockage today , pulled back with tampons type stuff ,did camera inspection found issue still with pitch of the line , pipe pitch need correct for permanent fix with concrete cutting , remove , install new pipe
Water heater not lit upon arrival. Customer stated they had a new gas line ran to the fire place and now they have no hot water. After checking to make sure the gas was on to the house, informed customer we could relight the water heater. Gave customer estimate, customer approved estimate. Relit water heater and made sure it fired up properly. Water heater is working properly and customer should have hot water in 30-45 minutes
Loading dock tamper proof hose spigot is leaking, and gate valve leaks when used. Found leak from ice maker in break room. Adjusted condensate pipe to drain in to drain instead of floor.
Customer had a fireplace company come and run a new line to a new fireplace. Fireplace company had left a supply line and gauge. Pressurized the section of line that inspector requested to be pressure tested to 15 psi (picture with pressure reading attached). Line will sit for 24 hours until inspection. If any leaks are found to be on the system by the inspector, fireplace company will need to find and repair leaking section of pipe.
For this customer, they wanted the two water heaters flushed out that the way that they were piped in. It was in series so therefore, I only had to drain one tank for the other tank to drain as well drained out both tanks. The reason for the call was a factor of hot water, not reaching the highest level, and that is subject due to the fact that the recirculation pump is bad and I recommend replacing the recirculation pump and the check valve as a result the customer has declined for now and just wanted the two tanks flushed at this time. Both tanks have been flushed. There are a video of it being flushed and the weight of the tanks have lessened at this time. There are no leaks turned off the two water heaters prior to doing the flushing. Let the water heat up to about 100° in the customer should be good in about 30 minutes.
Came out for a 18 year old water heater the homeowner wanted to replace. Replaced water heater with new 50 gallon electric tank. Installed full port ball valve at bottom of water heater to make flushing easier per homeowners request. Filled tank and tested to ensure proper function and a leak free installation. No further issue at this time. Thank you for choosing Chen Plumbing.
Customer was having issues with back hose spigot. Checked pressure at double water heater pipe and series. PSI approximately 78. Home is only six years old and pressure valve was manipulated for higher pressure. No thermal expansion tank found in utility closet with water heaters. When searching for winterization valve for back hose spigot found thermal expansion valve in basement bathroom. Explain the issues with these valves and gave estimate for 5 gallon thermal expansion tank installation. Showed customer where winterization valve was turned off underneath kitchen sink.
Client called us out today due to their basement plumbing sewage ejector pump that was recently replaced by a friend of clients, constantly humming and not working. We removed the basin lid, and discovered the pump that was installed by the friend was not the proper type of pump. The existing pump was a SUMP pump, which is only meant for water which is why it was not working. We removed old pump and installed new Zoeller .4 HP sewage ejector pump with new 2” pvc ball valve and new check valve as well. Set pump in place and then secured lid. Connected all the pipes with glue and primer then let it set up for 15 minutes. Tested, no issues. Pump now working as it should. 3 yr manufacturer warranty 1 yr parts and labor from us
Busted water supply line under bathroom sink , replaced both shut off valves
Back up sewer line for restroom behind waiting area in the front , opened floor clean out , snaked line , cleared blockage and did video camera inspection, found entire line 70 feet or so has many feet is got back pitched , that is reason. Caused this back up and will back up again if line is not fixed with correct pitch , concrete cutting and install new pipe is necessary for this project.
Extracted fireplace gas line and capped off in wall.
Upon arrival customer stated the toilet was running. Customer stated they we’re supposed to call and cancel the call but paid the dispatch fee for us coming out
Client called us out due to the water fountains drain backing up. Removed the front cover of the water fountain, and removed the plastic ptrap. There was some build up in the ptrap, but that was not the issue, as it was still clogging up. I grabbed my small Chain snake and drill, and put the snake into the drain line. We definitely cleared some sort of blockage from the line as we could feel the snake hitting it. After we ran the snake, I hooked up a water supply line and shot water down the drain for a few minutes, and the drain is now draining properly. Cleaned up our mess, and put everything back together. NO WARRANTY ON DRAIN CLEANING Charged card on file.
